Having bought an iPhone 11 with 128 GB of RAM, I was very disappointed with its quality. Disadvantages were not identified immediately but approximately within two months of use. First, there are problems with using the phone’s main function – calls. If the iPhone screen is locked, a call may be accidentally made, but the user will not know about it since the screen remains off. The current call may be placed on hold during a conversation, and a call to another random party will begin. In addition, the microphone may automatically mute during a call. Secondly, there are problems with the use of Face ID. Face recognition does not always work, despite the correct position of the face and normal lighting.
Although Apple is a company that has won the respect of users worldwide, it is undeniable that problems happen both at the moment of design and production. The problems described above are most likely Design Quality issues. Firstly, many users worldwide report problems when using Face ID and difficulties associated with suddenly turning off the microphone. Secondly, at the moment of the production of the iPhone 11, the Face ID technology needed to be improved. This was shown by both previous models and models that came out after, in which such a problem is observed much less frequently. In addition, since the iPhone X, the fingerprint scanner has been completely replaced by Face ID, which suggests that this is a new technology that may work wrong on several device models. Thus, the error occurred at the design stage and not the production stage. Problems with automatic microphone mute are also noted by users of models newer than iPhone 11, which also indicates an error at the design stage.