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The Center City Memorial Hospital’s Issues

Health Care Management

States and health care regulators require patients to be marked appropriately in all operative sites before a surgical procedure is conducted. Hence, there is a need for health professionals in healthcare facilities to work in harmony as a team. What is lacking in the Center City Memorial Hospital is teamwork and collaboration among health workers in different departments, which is detrimental to patients’ health and safety.

Within numerous worldwide healthcare systems, increased attention is drawn to human resources management (HRM). Human resource is among the three key health systems contributions (Cogin et al., 2016). The hospital’s leadership is not enforcing the laid down procedures as required. There is a resistance to following the guidelines as stipulated by the Joint Commission’s National Patient Safety Goals (2012), which goes against professional and ethical practices. Moreover, there is insubordination by the surgeon, which is against the HR norms.

Leadership Challenges

Healthcare administrators currently face a challenging personnel shortage, unprecedented high turnover, and intricate regulation. The health industry is amongst the most highly regulated; consequently, compliance becomes a top concern for most employers (Paycor, 2019). The Center City Memorial Hospital requires an effective multidisciplinary team, which can handle and offer a solution to multiple challenges experienced in the hospital’s functioning. The team should include hospital administrators represented by the COO, head of medical professionals represented by Dr. Josephine Roberts, Chief of surgery represented by Dr. Harvey Rehnquist, and head nurse representing operating room nurses. Dr. Townes needs to work under the authority of Dr. Harvey for accountability in the department. The multidisciplinary team members co-ordinate independently numerous issues concerning patients and work for the good of the hospital’s mission. Moreover, the regular team meeting will ensure operation room nurses mark patients before any operation is conducted.

The Interdisciplinary Model of Care Perspective

In most facilities countrywide, interdisciplinary care plans are developed using nursing, surgery, administration, and therapy. As modern hospitals have become complex entities, cross-disciplinary teams are being called in to implement change, innovate, and improve healthcare quality (Morley & Cashell, 2017). The Center City Memorial Hospital would accomplish excellence by tapping various talents comprised in its team and embracing an interdisciplinary care model. Integration of interdisciplinary care is critical in ensuring the hospital addresses complex and multiple requirements such as disharmonized working relationships among its operation room staff. Exceptional healthcare is enabled by a collaborative methodology that involves numerous health professionals in the working place. In most instances, care plans are developed and upgraded during ward rounds, either in a centralized nurse station or at the patient’s bedside.

How Working Relationships Can Be Harmonized in a Hospital Set-Up

In a health care facility, the operation room is one area where patients have little or no control over how issues are conducted. Therefore, ethical issues such as the ones raised by Dr. Townes are important for patients’ safety and quality care. Surgeons attending to patients’ needs should inform them during consent procedures about all medical professionals that will be part of the surgical team and their roles unless it is an emergency operation. Moreover, the hospital should embrace an interdisciplinary care plan and enhance its health workers’ working collaboration. A good working environment influences the quality of care that patients will receive. A multidisciplinary team working approach provides measurable and evidence-based practices leading to better patient outcomes.

Final Thoughts

Patient safety is a critical component in quality healthcare provision as surgical interventions’ density requires an increased technical skill. Furthermore, healthcare professionals may make mistakes, and scientific training is not adequate to ensure the desired outcome. Ideally, it is crucial to create non-technical skills such as teamwork capacity in the operation room, whereby professionals can work coherently and ensure patients’ safety under their care. An approximate 50 percent of hospital errors occur in the operation room due to poor communication and refusal to follow guidelines. The hospital’s HR department should inspire teamwork in workplaces as it increases loyalty, motivation, and productivity among the personnel.


Cogin, J., Ng, J., & Lee, I. (2016). Controlling healthcare professionals: How human resource management influences job attitudes and operational efficiency. Human resources for health, 14(1), 1-8. Web.

Morley, L., & Cashell, A. (2017). Collaboration in Health Care. Journal of medical imaging and radiation sciences, 48(2), 207-216. Web.

Paycor. (2019). Key HR challenges facing healthcare providers. Paycor. Web.

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ApeGrade. "The Center City Memorial Hospital’s Issues." September 14, 2022. https://apegrade.com/the-center-city-memorial-hospitals-issues/.


ApeGrade. 2022. "The Center City Memorial Hospital’s Issues." September 14, 2022. https://apegrade.com/the-center-city-memorial-hospitals-issues/.


ApeGrade. (2022) 'The Center City Memorial Hospital’s Issues'. 14 September.

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